Refund policy

Refund and Returns Policy

We want you to love your Banderos flag. If something isn't right, here's how we'll make it right.

30-day return window

You have 30 days from the delivery date to request a refund or exchange. After 30 days, we can't offer a full refund.

What can be returned

Items must be unused and in the original condition you received them.
Items must be in their original packaging.
Personalized or custom orders are final sale and not eligible for return.
Sale items are final sale unless defective.

How to start a return

Email us at info@banderosflags.com with:

Your order number
The reason for return
A photo of the item if it arrived damaged or defective

We'll reply within 2 business days with return instructions.

Refund process

We'll email you to confirm receipt of your returned item.
Approved refunds are processed to your original payment method within 5–10 business days.
Banks may take additional time to display the refund on your statement.

Damaged or defective items

If your flag arrives damaged or defective, contact us within 7 days of delivery with photos. We'll send a replacement at no cost or issue a full refund — your choice.

Return shipping

Return shipping is the customer's responsibility unless the item arrived damaged or defective.
We recommend a trackable shipping service for items over $50 — we can't guarantee receipt of returns sent without tracking.